Geek Heads is not responsible for the protection of the data on your computers or any loss of that data resulting from any work undertaken. It is your responsibility to ensure you have a backup of your data BEFORE we perform any work on your computers. Remote Support is charged in 30 minute Units. The charge for each Unit starts in the first minute of each 30 minute session. Therefore the first Unit is due as soon as the work commences, the second Unit is due from the 31st minute onwards, and so on. Units will be deducted from your purchased Remote Support Unit Credits, if you exceed your purchased units for Remote Computer Support you will need to purchase additional Remote Support Units from us.
Any remaining Units after working on your problem can be used another time. Units have a 12 month lifespan from date of purchase.
To purchase your Remote Support Units please get in touch using the contact us form.